After Market Management

Today' challenge:

After Market Services have become a high-margin business, and they account for a large chunk of corporate profits. Big global corporations have won customers’ undying loyalty by providing top after-sales services. Despite the aftermarket obvious advantages, most organisations still don’t see its potential. They perceive after-sales services to be a necessary evil and behave as though big business-to-business service contracts, small business-to-customer warranties, and everything in between is like a needless expense. That is mainly because after-sales support is very difficult to manage, and only companies that provide service efficiently can make money from it.

Companies can benefit in several strategic ways by focusing on after-sales services. Providing support generates a low-risk revenue stream over a long period of time. Increasing sales of parts and service related products costs businesses far less than finding new customers. After-sales services can be a source of differentiation as well. Good, well established after-sales services can win you the game.

MÖBIUS added value:
Within this complex environment, MÖBIUS assists companies in optimising their After Market Strategies by addressing the following questions:

Service Parts Inventory Management:

Spare Parts Inventory is crucial and is still the biggest cost for an After Market organization. Having an efficient spare parts management will free up considerable working capital, which companies today desperately need to survive in these dfficult times.

Network Optimisation:

Part of this efficient spare parts optimization is the fact that the distribution network is designed to give that efficiency that extra. Over the last decade many companies have developed a very large and complex distribution network that is costing a huge amount of capital. Consolidation without lost of efficiency and customer service in the focus.

Customer Service and its supply chain:

Every aspect of the After Market business evolves around customer satisfaction, loyaly and tetention, technicians, customer service division, repair depots, ... everybody needs to be involved. So, what do we need to do, to keep the customer happy?

Not every customer wants the same type of service. Companies need to differentiate and segment. This needs to be based on customer needs and not just geographical differences. Key is then to build your supply chain around that segmented service model.

MÖBIUS’ solution provides:

Measurable business cases, based on a facts & figures approach
Ready to go implementation plans, including process, organisation and IT aspects
Assistance in executing implementation plans
In depth knowledge transfer